Effective Date: [TBD]
Welcome to Lushvero. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing our site or placing an order, you agree to the terms outlined below.
1. Company Information
Lushvero is a brand of a registered company based in Sharjah, United Arab Emirates. Our products are sold and shipped worldwide using trusted third-party courier services.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
3. Product Information and Availability
We make every effort to display accurate product details, including descriptions, pricing, images, and availability. However, we do not guarantee that all information is free of errors. If an error is found, we reserve the right to correct it and cancel or revise the affected order if necessary.
4. Orders and Payments
Customers can place orders as guests or by creating an account. We accept payments via credit card through secure and encrypted payment gateways. All prices are listed in AED (United Arab Emirates Dirhams) unless otherwise stated.
We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing, or issues with payment processing.
5. Shipping and Delivery
We ship orders worldwide through reliable third-party courier services. Shipping rates and delivery times vary depending on the destination. Once your order is shipped, you will receive tracking information via email. Lushvero is not responsible for delays caused by customs clearance, weather conditions, or courier related issues.
6. Return and Exchange Policy
We offer a 7-day return policy for items that are incorrect, defective, or delivered in the wrong size.
Items must be unused, unwashed, and in their original packaging. We do not accept returns for change of mind. Exchanges are only allowed for items of the same or higher value. Refunds will be issued only if the requested product or correct size is unavailable for replacement. To request a return or exchange, please contact our support team within 7 days of delivery.
7. Intellectual Property
All branding elements, product descriptions, website design, and original content are the property of Lushvero and are protected by applicable copyright and trademark laws. Some visual content used on this website is sourced from copyright-free image platforms and is used in accordance with their respective licenses. Unauthorized reproduction or commercial use of any content from this website is strictly prohibited.
8. User Reviews and Conduct
Users may submit product reviews and comments. Lushvero reserves the right to remove or moderate any content that is offensive, abusive, discriminatory, false, misleading, or promotional in nature. We may suspend or terminate user accounts that violate these guidelines or any applicable laws.
9. Limitation of Liability
Lushvero shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products. Our total liability shall not exceed the amount paid for the product in question.
10. Third-Party Services and Links
This website may include links to third-party websites, apps, or services. Lushvero is not responsible for the content, accuracy, or privacy practices of any linked site. Accessing such third-party sites is at your own discretion and risk.
11. Force Majeure
Lushvero shall not be liable for any delay or failure in performing obligations under these terms if the delay or failure results from causes beyond our reasonable control. This includes but is not limited to natural disasters, acts of government, war, strikes, pandemics, internet outages, courier service disruptions, or any other unforeseeable circumstances.
12. Governing Law
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Sharjah, UAE.
13. Contact Us
If you have any questions about these Terms and Conditions, you can reach us at
Email: support@lushvero.com
